Questions about shipping?

🎄 Christmas Delivery Cut-Off Dates

To get your order under the tree before the big day, place your order by:

• Queensland, NSW, VIC, SA, TAS, ACT: Tuesday, December 17, 2025
• Western Australia: Sunday, December 15, 2025
• Northern Territory: Wednesday, December 10, 2025

We need a couple of days to pack your order with love before dispatch. These dates account for processing time and Australia Post's recommended shipping deadlines (we're trusting them on this). For the best chance of timely delivery, order as soon as possible.

Here's how it works: You order, we get genuinely excited (the kind of excitement Apple Store employees had back in the day when someone bought an iPod). Orders are typically packed within 24-48 business hours of payment confirmation and dispatched from our Gold Coast warehouse approximately three business days after receiving payment.

Important bit: Once it's packed, it's packed. We can't un-pack it, re-pack it, or chase it down the driveway. Double-check everything before checkout.

We calculate shipping costs at checkout based on weight and size. Standard Post takes 3-7 business days from dispatch. Express Post takes about 2 days from dispatch, depending on where you are. Just select which postage option you prefer when checking out.

Please note: Delivery timeframes begin from the date of dispatch, not the date of order placement. We recommend ordering well in advance if you need your items by a specific date—we can't guarantee delivery times once orders leave our warehouse.

Once it's with Australia Post, we can't control delivery times. Order early if you need it by a specific date—then add a few extra days for good measure.

We don't post on weekends or public holidays (we aren't robots, people). Please allow additional time for order processing and shipping during holiday seasons, sale periods, and new product launches.

Yeah, what about that? We’re not fans, either.

We’re doing everything we can to get your order to you pronto, but there may be delays beyond our control.

If your order is delayed in the post, please be patient and know everyone is doing their best.

Last chance for Christmas delivery 2025! Australia Post Orders close Dec 19 (WA: Dec 17 | NT: Dec 12)

All domestic orders are shipped using Australia Post or TNT/FedEx, depending on your order's size and location.

Please note: if you choose to have your order safely dropped by your delivery service, Papernest is not liable for lost or un-locatable goods.

Also, Papernest is not liable for goods not collected from a collection point within the allocated time. If goods are shipped back to us for failure to collect, the buyer is liable for any onward shipping costs.

If your order is super time-sensitive, please email hello@papernest.com, and we’ll try to help.

Sending Love Across Oceans

We ship internationally via air freight, with delivery rates based on the weight of your order. Delivery usually takes 10-21 business days from dispatch, depending on where you are in the world.

The Fine Print (But Important)

Once your order leaves Australia, we can't control delivery times. International shipping can be unpredictable, so please factor in a bit of extra patience.

Customs Fees (The Less Fun Part)

International orders may be subject to taxes, tariffs, and customs duties set by your country. We don't set these fees, can't predict what they'll be, and aren't involved in collecting them. They're payable by you at delivery.

Papernest is not liable for delayed international shipments or customs charges.

Returns & Refunds

Choose your cards like you're choosing a tattoo (okay, maybe not that carefully, but you get the idea). We don't offer refunds or exchanges for change of mind purchases.

Faulty or Damaged Products

Our products come with guarantees under Australian Consumer Law, which is a fancy way of saying if something arrives broken, wonky, or not what we promised, we'll make it right.If you receive a faulty, damaged, or incorrectly described product, email us at hello@papernest.com.au with your order details and a description of what went wrong. Photos help, but we trust you.

We'll assess the situation and sort you out with a repair, replacement, or refund (whatever makes sense). And yes, we'll cover reasonable return costs for confirmed faulty goods. We're not monsters.

Unavailable Products

Sometimes life happens and a product sells out faster than we expected (it's a good problem to have, but still a problem). If something you ordered isn't available, we'll reach out to discuss alternatives or let you know when it'll be back in stock.